Manage the day-to-day operations between Customers and the Sales Team and to assist with the processing of customer orders.
About the Company Our client is a well-known brand and leader in their sector, they are a national business with various sites incorporating their trusted brands that trade professional products and services for the horticultural industry.
About the role We are seeking a detail-oriented Sales Support Officer who will play a key role in processing customer orders, coordinating logistics, and supporting business growth. This role requires a proactive and customer-focused professional who can ensure timely and accurate order management, assist with export operations, and maintain strong relationships with both internal and external stakeholders.
- Process customer orders accurately and within agreed delivery schedules.
- Provide responsive customer support, including technical assistance where possible.
- Support the export business to achieve sales and profitability targets, including air and sea freight coordination.
- Identify and address potential issues affecting order fulfillment.
- Assist with marketing and social media activities to promote business growth.
- Maintain professionalism while fostering strong relationships with clients and colleagues.
- Monitor and manage operating expenses within the business unit.
- Contribute to business planning and goal achievement.
About you
You are a proactive, detail-oriented professional who can efficiently manage customer interactions, order processing. You are comfortable engaging with internal stakeholders and customers to affectively support business operations. Your experience includes:
- Experience in a fast-paced customer service or sales support role.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Strong problem-solving and analytical thinking abilities.
- Familiarity with export documentation and Dangerous Goods transportation (preferred).
- Knowledge of agricultural products would be an advantage.
- Highly organised with excellent communication and interpersonal skills.
- Ability to work independently and as part of a team, with a results-driven approach.
A background in International Trade, Marketing, or Commerce is desirable but not essential. If you are a motivated professional with a keen eye for detail and a commitment to delivering exceptional service, we’d love to hear from you!
Why move? This is a 3-month assignment with the potential to go permanent will provide you an opportunity to utilise your skills and be part of a fantastic team and collaborative environment.
Make your move! If this sounds like you and you meet the criteria set out above, please apply through the link include your Resume showcasing your skills that align with this opportunity. For more details and a confidential conversation, please call Debbie on 07 3556 1079.
